We're Here to Help — Get in Touch with the WaveMax Team
Whether you have a question about the WaveMax Indoor HDTV Antenna, need help with reception troubleshooting, want to verify channel availability for your area, start a 30-day money-back refund request, or just want to share your cord-cutting experience — our team is ready to assist.
📞 PHONE SUPPORT (US-Based)
+13207661354
Best for: Urgent order issues, refund processing, shipping questions, reception troubleshooting, channel scan help
Phone Support Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
📧 EMAIL — GENERAL SUPPORT
support@us-wavemaxantena.com
Best for: Product questions, general inquiries, feedback, partnership requests
Response Time: Typically within 24–48 business hours
📧 EMAIL — CUSTOMER CARE & REFUNDS
customercare@us-wavemaxantena.com
Best for: 30-day money-back guarantee refund requests, return shipping instructions, billing issues
Response Time: Typically within 24–48 business hours
🛒 Order Status & Shipping Updates
Already placed an order and want to check where it is? Email us your order number along with the billing name used on the purchase. Our team will look up your shipment status and provide a tracking link.
💸 30-Day Money-Back Refund Requests
Not fully satisfied with your WaveMax? Email customercare@us-wavemaxantena.com within 30 days of receiving your order to start the refund process. Please include:
- Your full name
- Order number (from your confirmation email)
- Reason for the return
Our team will provide return shipping instructions.
📡 Reception Troubleshooting
Not getting as many channels as expected? Before requesting a refund, try these troubleshooting steps with our support team:
- Verify "Antenna" (not "Cable") is selected as source type
- Re-run the channel scan after moving the antenna
- Try different antenna placements (near windows, higher walls)
- Avoid electronic interference (microwaves, routers)
- Check our FCC.gov reception map walkthrough
Most reception issues resolve with placement adjustments. Our team can help you optimize.
📺 Channel Scan Help
Having trouble running the channel scan on your TV? Common issues:
- Wrong input selected (need "Antenna," not "Cable")
- Wrong source type in scan menu (need "Antenna," "Air," or "Over-the-Air")
- Brand-specific menu navigation differences
- Older TV with limited tuner options
- DVR/converter box compatibility questions
Our team has documentation for most major TV brands (Samsung, LG, Sony, Vizio, TCL, Hisense, Insignia, etc.) and can guide you through brand-specific scan procedures.
🗺️ Channel Availability Verification
Curious about channel availability in your area BEFORE ordering? We strongly recommend:
1. Visit FCC.gov: Search "DTV Reception Maps"
2. Enter your address: See broadcast towers serving your area
3. Review expected reception: Tool indicates approximate channel count
This 5-minute check provides realistic expectations BEFORE you purchase. If the tool shows weak signal coverage at your address, consider whether an indoor antenna is right for your situation (deep rural users typically need roof-mounted external antennas).
🆘 Storm/Emergency Reception
Specifically need WaveMax for emergency preparedness during storms? Contact us about:
- Best antenna placement for emergency broadcasts
- Local stations broadcasting weather warnings
- EAS (Emergency Alert System) reception
- Backup TV setup for severe weather areas
❓ Pre-Purchase Questions
Curious whether WaveMax is right for you — reception expectations in your area, comparison vs Mohu/Antennas Direct, suitability for your TV brand? Send us a message — our team is happy to help you decide before you order.
📦 Bulk or Gift Orders
Want to order multiple WaveMax for family members, RV setups, vacation homes, or as gifts? The 3-pack ($27.99 each, BEST VALUE) is perfect for this. For larger bulk orders (10+ units), contact us about volume pricing for senior living communities, churches, non-profits.
🎁 Holiday & Senior Gift Orders
Need a thoughtful gift for parents or grandparents on fixed incomes? WaveMax is one of the most-gifted cord-cutting solutions of 2026 because it saves the recipient money every month for life. Contact us if you need help with:
- Best timing for holiday delivery
- Gift packaging options
- Setup guidance for senior recipients
🤝 Partnership & Affiliate Inquiries
Interested in becoming a WaveMax affiliate, content partner, cord-cutting blogger collaborator, or senior community partner? Email support@us-wavemaxantena.com with details about your platform, audience size, and content focus.
❓ How long does shipping take?
Standard US shipping typically takes 5–10 business days after the order is processed (1-3 business days). You'll receive a tracking number by email once your order ships. Free US shipping on all orders.
❓ How do I start a refund within the 30-day window?
Simply email customercare@us-wavemaxantena.com with your order number and "Refund Request" in the subject line. Our team will guide you through the return process. Refund processing typically takes 7-14 business days after we receive the returned product.
❓ Will WaveMax work in my specific location?
Use FCC.gov's "DTV Reception Maps" tool with your address to verify expected reception. Generally: Urban (within 30 miles of towers) = 50-89 channels. Suburban (30-50 miles) = 30-60 channels. Semi-rural (50-80 miles) = 15-40 channels. Deep rural (100+ miles) may need roof-mount external antenna.
❓ Can I cancel my order before it ships?
Cancellations are possible if requested before the order is processed and shipped. Contact us as soon as possible by phone for the fastest response.
❓ Do you ship internationally?
At this time, WaveMax focuses primarily on US customer shipping. The antenna's reception is optimized for North American broadcast standards (ATSC) and may not be optimal in countries using different standards (DVB-T, etc.).
❓ What if my package arrives damaged?
Contact customercare@us-wavemaxantena.com within 7 days of delivery with clear photos of the damaged package and product. We'll arrange a replacement at no cost to you.
❓ Will WaveMax work with my older TV?
WaveMax works with any TV manufactured since 2008 (when digital broadcasting became standard). For older analog-only TVs, you'll need an inexpensive digital converter box ($20-40) — these are widely available and easy to use.
❓ Does WaveMax give me HBO, ESPN, AMC, etc.?
No — WaveMax provides over-the-air broadcast channels only. Premium channels like HBO, ESPN, AMC, FX, Showtime require streaming subscriptions or cable. Many cord-cutters combine WaveMax (free local channels) with one or two streaming services and still save $150+/month vs cable.
❓ Does the WaveMax need internet?
No — WaveMax is completely independent of internet, WiFi, or any external services. It captures over-the-air radio frequency broadcasts directly from local TV towers using its antenna element.
❓ How does WaveMax compare to Mohu Leaf or Antennas Direct?
Comparable performance in urban and suburban locations at one-third the price. Premium brands (Mohu, Antennas Direct) slightly outperform in deep rural locations. For most American households, WaveMax delivers genuinely comparable performance at significant cost savings.
Our 30-Day Money-Back Guarantee is designed to give you a real, risk-free trial of the WaveMax. To make the most of your trial:
✅ Verify your area's expected reception with FCC.gov BEFORE ordering
✅ Set up the antenna immediately after delivery
✅ Run a complete channel scan
✅ Try multiple antenna placements (near windows, different rooms, different heights)
✅ Test on different TVs if you have multiple TVs in your home
✅ Re-scan channels after each placement change
✅ Test reception during different times of day
✅ Test during normal AND stormy weather (if possible)
If after thorough testing you're still not satisfied with reception at your location, we're happy to process your refund — no questions asked.
+13207661354 toll-Free