How Do I Track My WaveMax Order?
─── Method 1 — Check Your Order Confirmation Email ───
After placing your order, you should have received an automated confirmation email at the address you used during checkout. This email contains:
✅ Your unique order number
✅ Order summary (quantity, bundle details, total)
✅ Estimated delivery window
✅ Shipping address confirmation
A second email is sent once your order ships. It includes your tracking number and a clickable link to the carrier's tracking page (USPS, UPS, FedEx, or DHL).
💡 Tip: If you can't find the email, check your spam, promotions, or junk folder.
─── Method 2 — Email Customer Care ───
📧 customercare@us-wavemaxantena.com
Include:
- Your full name (as used on the order)
- Email address used at checkout
- Approximate date of purchase
- Order number (if available)
Response within 24–48 business hours.
─── Method 3 — Call Toll-Free Phone Support ───
📞 +13207661354
Phone Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
📋 Order Processing: 1 – 3 Business Days
After you place your order, the WaveMax fulfillment team processes your purchase, prepares the package, and prints the shipping label. Weekends and US holidays don't count toward processing time.
🚚 Standard US Shipping: 5 – 12 Business Days
Once shipped, standard US delivery typically takes 5–12 business days, depending on your shipping address, carrier service, weather, and holiday surge periods.
📦 Total Estimated Delivery: 6 – 15 Business Days
Most orders arrive within 6–15 business days from the order date.
📍 Free US Shipping on All Orders: Single units and multi-packs ship free across the United States.
📋 "Label Created" or "Pre-Shipment"
The shipping label has been generated, but the package hasn't been physically picked up by the carrier yet. Usually updates within 24–48 hours.
🚚 "In Transit" or "Out for Delivery"
Your package is moving through the carrier's network or is on the delivery truck for your area.
📍 "Delivered"
The carrier has marked your package as delivered. Check your front door, porch, mailbox, or any safe drop-off location.
⚠️ "Exception" or "Delivery Delay"
Temporary issue with delivery. Contact the carrier directly or reach out to our support team.
❓ Tracking hasn't updated in days?
Contact customercare@us-wavemaxantena.com with your order number. We'll investigate with the carrier.
❓ Package says "Delivered" but I can't find it?
Check with neighbors, around the porch, side gates, and inside mailbox compartments. If still missing after 24 hours, contact us for replacement.
❓ My WaveMax arrived damaged?
Take clear photos of the damaged outer packaging AND the product. Email customercare@us-wavemaxantena.com within 7 days of delivery. Replacement at no cost.
❓ Received the wrong quantity or bundle?
Send photos along with order number to customercare@us-wavemaxantena.com. We'll ship the correct order immediately.
❓ Need to change shipping address after ordering?
Contact us by phone immediately. If the order hasn't shipped, we can usually update the address.
❓ Want to cancel my order?
Contact us immediately by phone or email. Possible only before order has shipped.
❓ Coaxial cable missing or damaged on arrival?
Contact customercare@us-wavemaxantena.com within 7 days with photos. We'll ship a replacement cable at no cost.
1️⃣ Unbox Carefully
Keep the box for potential return under the 30-day guarantee. Inspect all contents for completeness.
2️⃣ Check the Contents
Your package should include:
- WaveMax Indoor HDTV Antenna unit
- Coaxial cable (typically 10-12 feet)
- Quick-start instruction guide
- Possibly: Mounting hardware (varies by package)
3️⃣ Pre-Check Your Area's Reception (BEFORE Setup)
Visit FCC.gov and search "DTV Reception Maps." Enter your specific street address. Review:
- Which broadcast towers serve your area
- Expected signal strength
- Approximate number of available channels
- Direction toward broadcast tower clusters (helps with antenna placement)
This 5-minute check sets realistic expectations and helps optimize antenna placement.
4️⃣ Read the Instructions
Before connecting, read the included quick-start guide. Identify the coaxial connection on your TV (the threaded round connector labeled "Antenna," "Cable," "ANT/CABLE," or "RF").
5️⃣ Connect the WaveMax
Connect coaxial cable from WaveMax to TV's coaxial input. Screw firmly hand-tight. No tools needed.
6️⃣ Select Antenna Input
Press TV remote's "Input" or "Source" button. Cycle through inputs. Select "Antenna," "Air," "TV," "RF," or "ANT."
7️⃣ Run Channel Scan
Navigate to TV settings (varies by brand):
- Samsung: Settings > Broadcasting > Auto Program
- LG: Settings > Channels > Channel Tuning > Auto Tuning
- Sony: Settings > Watching TV > Channel Setup > Auto Tuning
- Vizio: Menu > Tuner > Auto Channel Scan
- TCL/Hisense: Settings > Channels > Auto Channel Search
CRITICAL: Make sure "Antenna" (not "Cable") is selected as source type before scanning.
Wait 2-5 minutes for TV to complete the scan. TV will display detected channel count.
8️⃣ Optimize Placement
After initial scan, experiment with antenna placement:
🪟 Best Placements (try in order):
1. Near a window facing nearest broadcast towers (use FCC.gov direction info)
2. High on a wall (height typically improves reception)
3. Away from electronic devices (microwaves, routers, WiFi devices)
4. Near the TV (within 10 feet) for stable signal
After each placement change, re-run the channel scan to see if more channels become available.
🎯 Reception Optimization Tips:
✅ Direction Matters More Than Distance
Most broadcast towers in major US markets are clustered in one or two directions from your location. Use FCC.gov maps to identify the direction toward your nearest tower cluster, then place WaveMax in a window facing that direction. This single optimization can dramatically increase channel count.
✅ Higher = Better
Signal propagation favors elevation. If possible, place WaveMax on a higher floor of your home, near the ceiling, or mounted high on a wall. Even small height differences (3-6 feet) can affect reception meaningfully.
✅ Window Placement Wins
Building walls (especially brick, stucco, or concrete) absorb broadcast signals. A window in the direction of broadcast towers provides the clearest signal path. WaveMax placed by a tower-facing window typically delivers 30-50% more channels than placement on an interior wall.
✅ Avoid Electronic Interference
Keep WaveMax at least 3 feet away from:
- Microwave ovens
- WiFi routers
- Bluetooth devices
- LED light fixtures
- Cordless phones
- Smart home hubs
These devices can create RF interference that reduces antenna performance.
✅ Re-scan Frequently
Channel availability can change over time as broadcasters add new sub-channels or change frequencies. Re-running the channel scan every 3-6 months ensures you continue accessing all available channels.
✅ Try Different Rooms
If your primary TV location has poor reception, try the WaveMax in different rooms to find the best signal location. Sometimes a 10-foot move makes a dramatic difference.
✅ Consider Outdoor Placement (Optional)
For users in challenging reception areas, WaveMax can be placed outdoors or in attics (with longer coaxial cable extensions) for improved reception. The compact design accommodates flexible placement.
The WaveMax comes with a 30-Day 100% Money-Back Guarantee. Contact customercare@us-wavemaxantena.com within 30 days of receiving your order.
✅ Real refunds processed within 7-14 business days of product return
✅ Simple, professional return process
✅ Free customer support for troubleshooting BEFORE you return
Important: We recommend troubleshooting reception issues with our support team BEFORE initiating a refund. Many reception complaints resolve with simple placement adjustments. See our Contact Us page for more details.
Many households purchase the 3-pack for whole-home coverage. Here are setup tips for multi-TV installations:
🏠 Each TV Needs Its Own WaveMax:
Unlike cable, where one connection feeds multiple TVs, each antenna serves one TV. The 3-pack covers a typical living room + bedroom + kitchen/office setup.
🪟 Different Placements Per TV:
Each room's optimal antenna placement may differ. The window-facing rule still applies, but window orientations may differ across rooms.
📡 Scan Each TV Independently:
Each TV needs its own channel scan. A scan on the living room TV does NOT update channels on the bedroom TV.
📊 Channel Counts May Vary By Room:
Different rooms may receive slightly different channel counts based on placement and signal strength. This is normal.
🔄 Sync DVR Settings (If Applicable):
If using OTA DVRs (Tablo, HDHomeRun, AirTV), each device may need its own scan. Some DVRs allow sharing tuners across multiple TVs through your home network.
📞 Phone: +13207661354
📧 General Support: support@us-wavemaxantena.com
📧 Customer Care & Refunds: customercare@us-wavemaxantena.com
📅 Phone Hours: Monday – Friday, 9:00 AM – 6:00 PM EST